What we do

We offer hospitality and communication skills training for multiple industries throughout Eswatini.

The Certified Guest Service Professional (CGSP®) designation provides recognition for those individuals who know how to achieve and express exceptional service by engaging with their guests/clients and create memorable experiences.


Key Industry Markets Include

Tourism and hospitality Industry Training

The ability of a destination to attract—and keep—visitors depends on the reputation of every individual tourism business in that area. First Class Hospitality’s training creates a consistent guest service language and platform for all employees to deliver superior service that keeps guests raving at all tourism and hospitality venues.

Human Resources Professionals

First Class Hospitality offers professional advice that will align your organization’s culture and human resource management, in order to achieve according to Peter Senge an organization where “people continuously expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free, and where people are continually learning how to learn together,” thus leading to increased operational effectiveness.

corporate hospitality and customer service

Look beyond the standard customer service training and get recognized for implementing and achieving guest service best practices with Guest Service Gold®. Bringing hospitality into the Corporate world is First Class Hospitality’s ultimate mandate.

Globally recognized Hospitality certification

First Class Hospitality, in partnership with the American Hotel and Lodging Education Institute (AHLEI), a preeminent leader in hospitality; offers globally recognized training so you can achieve the highest recognition for hospitality excellence through professional certification.

Tailor-made training for organizations

With a crystal clear understanding that every organization is unique, a careful identification of learning needs including provision of timely, relevant, and long-term cost savings solutions for developing technical, functional and people skills; First Class Hospitality offers tailor-made training that will suit your individual organization and lower staff turnaround resulting in organic growth.

15 +

Combined Experience


Eswatini rated top 5 Best In Travel by Lonely Planet


Reason to switch Customer Service to Guest Service Gold


How many courses we offer

inspiring new ways

Inspiring individuals to be the best version of themselves for business success!