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what makes
us special

We believe in human touch. People want to grow, be loved, respected, and honored—this is
our heart beat.

Our story

It all began when Mr. and Mrs. Bushu got married and nestled in Eswatini that a passion for people was ignited. That passion led to the founding of Bush Travel Tours as a way to inspire the travelers in their journeys. 2017 was a year of discovery, learning and networking with the Eswatini tourism industry. Bush Travel tours conducted 25 tours in its 1st year of operations, focusing and building its brand reputation.

In 2018 Bush Travel Tours was awarded the BEST NEW TOURISM BUSINESS IN ESWATINI by the Ministry of Tourism. Our unequivocal commitment to the industry and warm hospitality attracted international tourists from Belgium, Netherland, Germany, Finland, France, UK, Japan, and the USA. It was in one of these tours that we encountered the Mbetenis, a humble and fun filled family from the US. Our conversations with the Mbetenis made us realize the many things we had in common, one of which was our shared passion for empowering the African continent and the need for an Africa-America collaboration.

Through our involvement in the tourism and hospitality industry and the Mbeteni’s deep corporate America background and global travel experience, the need to raise to international standards the Eswatini Tourism and hospitality industry became crystal clear. The vision of HAKUNA BOSS ACADEMY doing business as First Class Hospitality was birthed.

Our partnership

First Class Hospitality is the official training/certification partner of American Hotels & Lodging Educational Institute (AHLEI) in Eswatini. AHLEI is a nonprofit member benefit of the American Hotel and Lodging Association (AHLA). Established in 1953, it provides premier hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. The global hospitality industry turns to AHLEI for the best in training and education for all segments of hospitality. Major global hotel chains in the USA and around the world look favorably at AHLEI training and certificate programs. More importantly, a discerning global traveler consider AHLEI training a global gold standard in hospitality training.

Our partnership with AHLEI allows us to offer a full spectrum of accredited, proven, professional and international hospitality certification training programs from entry-level to executive level that is derived from an active hotel and lodging industry.

Developed from over 100 years of experience, AHLEI’s hospitality training programs have transformed the lives of countless hospitality students and hotel employees in America, Europe and across the globe.

AHLEI hospitality certification training bridges the gap between academia, real life skills training and guest satisfaction. Through AHLEI partnership, qualifying tourism establishments will be able to meet the high standards of today’s international traveler and allowed to display unique Certified Guest Service Property Plaque after successful completion of the Guest Service Gold program.

Our Trainers

First Class Hospitality with its experienced trainers in the tourism industry offers quality, career-boosting, world class hospitality training. Our trainers have extensive experience in the tourism industry and are certified Hospitality trainers by the American Hotel and lodging Education Institute (AHLEI)

Our Language

First Class Hospitality speaks one language—Hospitality. Our call is to raise High hospitality quotient and culture in the individual and organizations. Eswatini will win the hearts of many travelers and investors and become a stronger destination in southern Africa when together we speak one language—Hospitality. Corporate hospitality is the new currency for corporate Eswatini.

Our Methodology

The hospitality and tourism industry calls for individuals with solid cultural understanding and international mindset to step in and serve. First class hospitality focuses on the individual in order to achieve organizational goals and satisfaction of the guest. Our training materials are built on adult learning skills acquisition with a deep understanding of the African culture. Our training platforms are built on interactive simulations, networking, technology live streaming, international conferencing and more.

Show

Who are we

First class Hospitality is a hospitality and tourism management and training consultancy firm.

vision

First Class Hospitality’s vision is to unlock the hospitality potential in the individual.

Mission

Our mission is to help the individual discover and tap into their hospitality potential; acquire international hospitality skills, cultivate the hospitality culture; train and recertify the Eswatini hotel, lodging and tourism industry with international hospitality standards.

First Class Outcome: Yield a High Hospitality Quotient individual (HHQ), higher guest satisfaction, increased staff performance and retention, and contribute to tourism and economic growth in the Kingdom of Eswatini. .

Values:
F. I. R. S. T.

friendly

touch. (Kindness and optimistic)

Integrity

of heart. (Self-awareness)

Result

oriented. (Strong work ethic)

Satisfaction

of Guest, (Empathy)

Teachable

attitude (Intellectual curiosity

hand in hand we learn

Affiliation

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to achieve our goals

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what are our principles?

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this is a question about something?

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this is a question about something?

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this is a question about something?

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